This template provides a template for creating a Talent Acquisition Service Level Agreement (SLA) between the TA function and internal stakeholders. It helps organizations define service expectations, recruitment metrics, responsibilities, communication processes, and continuous improvement activities.
Included in this resource:
- Nine common SLA metrics
- Seven planning prompts to guide SLA development
- A blank, customizable Service Level Agreement template for documenting recruitment service expectations and agreements
- Practical drafting guidance and prompts to help tailor the SLA to the organization’s talent acquisition processes
